Support

How can we help?

Email admin@ra2lab.io and a person will reply. Include your phone model and what you were doing when it went wrong.

Common questions

An import says the file isn’t an export

Pick the .csv that Goodreads or StoryGraph gave you, not a spreadsheet you saved again from Excel or Numbers. Re-saving can change the column headers.

Moving to a new phone

Your library lives on your phone. Before switching, make a full backup in Settings and restore it on the new phone; CSV export is there too.

Subscriptions

Bookwisp Pro renews automatically unless cancelled at least 24 hours before the end of the period. Manage or cancel it in your App Store or Google Play account settings.

Privacy

Read the privacy policy.